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Running a business in today’s market is no easy feat. We know it can be challenging to get timely and relevant advice that addresses your unique business needs and provides you with actionable insights.

That is why we have introduced our business advice column where you can ask our team all the questions you have about managing a procurement, finance or project management function successfully.

Our team of professionals are well versed in the best practices of their respective industries and are happy to share their insights and experience from their time helping businesses reach their full potential.

Please leave us your name, your email address, and your question and our team will get back to you with a response shortly.

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  • Procurement

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Ask our experts: Question #1

As a relatively small company, we have struggled to adapt to the rapid changes in the post-COVID-19 market. Meeting demand on narrow timelines has turned out to be an almost impossible feat. With the pandemic forcing so many companies to make unforeseen purchases, can contracts be put out by private tender without following a tender procedure?

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The pandemic overturned everything we thought we knew about running a business and it is natural to question the procedures we have in place. Especially if you require additional resources in the middle of scarcities.

If you are a private company, chances are, many of your dealings are carried out through private tenders with your existing pool of suppliers. This generally means your timeline from sourcing to completion is swifter. The process can also be shortened through the relationships you have built with your private network.

In a public company, all contracts must be put out to tender. Following these procedures can be a hindrance to your efficiency, so reevaluating your processes can help you counteract these effects. An effective source-to-pay suite, a reevaluation of business needs, and leveraging outsourcing, training, and digital solutions can help you stay on track while still ensuring that you benefit from the best prices that a tender procedure provides.

Ask our experts: Question #2

I have noticed that many businesses, including my own, struggled with ongoing tendering procedures when COVID-19 first broke out. How can I make sure my tendering process is not disrupted by crises in the future?

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The tendering process can be very time-consuming for any business. In the midst of COVID-19, there can be many other reasons for these delays linked to the pandemic business landscape. While it may not be possible to cancel a tender once it has been released, there are steps you can take to ensure that tender processes are more resilient in the future.

When it comes to procurement, time is of the essence. You need your goods and services to be procured on a reasonable timeline to keep your business running.

One of the best ways to do this during a crisis is to shift to digital systems. An e-tendering system can make it easier for you and your team to maintain a streamlined procurement process that accommodates disruptions on a macro-economic level. While this is not the only strategy useful in crisis situations, it is certainly a good start.

Ask our experts: Question #3

COVID-19 changed a lot of our processes and not always for the better. What are the key metrics (KPIs) to evaluate procurement performance fairly in this new structure?

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Adapting to a crisis looks different for every business. When survival becomes the goal, most other long-term plans and objectives get delayed, altered, or redacted altogether. This means the way you evaluate your business growth and benchmarks for success must also change.

KPIs differ from business to business, but in the wake of a crisis, there are a few key factors that can help you ensure that your business is still on the right track.

One major factor is the sustainability of procurement. Social and environmental sustainability improves competitiveness and overall organisational health. The resilience and flexibility of your procurement and supply chain to changes in the market is another factor. The integration and transparency of your operations is yet another factor that improves your timelines and lowers the risk of procurement fraud.

Your main goal during a crisis is stable and sustainable procurement operations that support crisis management and recovery while maintaining a foundation for future growth.